Software Support

Scope of App Support

Multi-level (Level 1, 2, 3) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.

  • Production emergency support Emergency fixes, platform monitoring and 24/7 software technical support.
  • Ongoing application maintenance and support Bug fixing, new features and enhancements implementation, database administration, QA and testing, ongoing content update, system reengineering, code refactoring and performance tuning.

Remote DBA Services

Reflections provides comprehensive, 7×24 remote DBA support. We monitor and respond to alerts tuned specifically for your databases as well as tackle projects.

We provide remote DBA services for:

  • Microsoft SQL Server
  • MySQL
  • MongoDB

App Support Performance

This ‘Maintenance Process Performance’ requires the identification, definition and establishment of quantitative targets. By monitoring progress against these targets, management can derive quantitative measures of how well the organization is meeting its business objectives.

  • Aging calls
  • Call priority and SLA
  • Number of calls closed on a time period
  • Call response time on Level 1 Level 2

Annual Maintenance Contract

Almost every website needs maintenance to keep up with the pace of the industry. Annual website maintenance contracts are a cost-effective way to keep your website up-to-date, fresh and effective.

We have all types of AMC packages starting from Basic package for Small businesses & organizations, who needs less monthly time but needs consistent care & Platinum package for large organizations requiring more time as a total of 100 hrs per month.

 

Services covered in AMC Package

Basic Package

  • Additions or deletions of Text / Links
  • Addition, deletion of images / Videos
  • Text changes in already designed Flash
  • Changes in Forms (Add/Remove form fields)
  • Addition, Deletion in the site Navigation
  • Additions or deletions on Web pages (using existing page designs)
  • Basic SEO on new pages

Platinum Package

  • Server uptime Monitoring
  • Log Management
  • Backup of website related data
  • OS & Application Patch Management
  • AV & threat Management

Services NOT covered in AMC Packages

  • Major graphic updates or New Designs
  • Creating new Advertising material
  • Major functionality & design change
  • Altering the usability of website
  • Complete site Search Engine Optimization
  • Hardware maintenance
  • Hosting provider related issues
  • Backup Space & Software Licenses